Technology & Digital Safety
Simple device setup, patient coaching, smart-home support, account organization, and stronger defenses against scams and fraud.
LOCAL SUPPORT FOR AGING FAMILIES ACROSS GREATER ATLANTA
Keeping aging parents safe, connected, and independent at home.
Trusted in-home technology help and everyday home coordination for Greater Atlanta seniors — and a patient, local point of contact for families who can’t always be there.
Prefer to talk? Call or text (973) 277-1141
Based in Johns Creek 30097
Fully Insured
Enterprise IT Background
“Bridging today’s technology with tomorrow’s peace of mind.”
One trusted local partner
Support built around the real needs of aging families.
NexGen brings practical technology help, household coordination, and family communication together under one roof.
Home & Life Coordination
Vendor oversight, move support, household organization, appointment companionship, and help keeping everyday logistics manageable.
Family Peace of Mind
A dependable local point of contact, clear updates, and ongoing support for adult children who cannot always be there in person.
The Challenge
Technology should empower aging parents, not frustrate them.
Families are often managing the same problems from opposite ends: an older adult trying to stay independent and a loved one trying to help without being there every day.
Real connection, made simpler
What families are dealing with
- Complex remotes, confusing apps, and missed video calls with family.
- Phone, text, and email scams targeting older adults.
- Adult children juggling careers, children, and a parent’s needs from a distance.
- Unsorted mail, scattered documents, and account information that is hard to find.
- No easy way to oversee a contractor or home project when family cannot be there.
What NexGen can handle
- Patient, one-on-one coaching using the devices already in the home.
- Practical steps to reduce fraud risk and strengthen digital security.
- A trusted local point of contact for the senior and authorized family members.
- Documents, accounts, and household information organized more clearly.
- On-site coordination with contractors, movers, and other vendors.
How It Works
Start with a conversation. Leave with a clear plan.
We keep the first steps simple so your family knows what to expect before any in-home work begins.
Tell us what is going on
Start with a complimentary consultation. Share the biggest concerns, where your parent lives, and what support would be most helpful.
We recommend the right scope
We identify what can be handled in one visit, what may require additional coordination, and any costs that should be approved in advance.
We support the home and family
NexGen completes the agreed work patiently, explains changes clearly, and keeps authorized family members informed when appropriate.
Every visit starts with patience, not a script — because independence at home should never feel rushed.
Our promise to every family we work with
Free15-minute family consultation
1-on-1in-home support, never a call center
24 hrtypical response to new inquiries
Services & Pricing
Choose one project or build ongoing support.
Start with a specific need, use hourly coordination when life gets complicated, or choose a monthly plan for recurring support.
Connected Senior Setup
For seniors who want simpler, frustration-free connection with family and everyday technology.
$350 flat fee
- Tablet/iPad simplification with larger icons and easier video calling
- Voice assistant setup for music, news, and reminders
- Smart TV and cable setup simplified around one primary remote when compatible
- 60 minutes of patient coaching with custom instruction cards
Digital Defense & Safety Audit
Practical steps to reduce digital fraud risk and improve household technology security.
$650 flat fee
- Video doorbell and keyless smart-lock setup where compatible
- Email, phone, and account security review
- Robocall reduction and Wi-Fi security hardening
- Written home technology and digital-safety recommendations
Digital Document Vault & Legacy
Organizing key information so clients and authorized family members can find what they need more easily.
$450 flat fee
- Sorting paper files, household mail, and account records
- Digitizing selected non-legal documents into a client-controlled storage solution
- Password-manager setup and family emergency-access configuration
What package prices include
Published package prices cover the listed NexGen labor and coaching. Hardware, subscriptions, third-party vendor charges, extensive troubleshooting, additional devices, travel outside the standard service area, and work beyond the listed scope are not included unless confirmed in advance.
Appointment Companion & Family Coordination
Pre-visit organization, door-to-door escort when agreed, note-taking with appropriate authorization, a pharmacy stop if requested, and a family debrief when the senior has authorized information sharing. NexGen does not provide medical advice or make medical decisions.
$75/hr
2-hr minimum
2-hr minimum
Home Vendor Oversight
On-site representation during contractor or vendor visits. We help gather information, observe progress, and report back to the client or authorized family member.
$85/hr
Senior Move & Rightsizing Lead
Floor planning, sorting guidance, mover coordination, and Day-1 technology setup in the new home.
$85/hr
or $850–$1,800 package
or $850–$1,800 package
Mail, Bills & Refill Reminder Organization
Help separating suspicious mail from legitimate household correspondence, organizing bill-pay workflows, and setting up non-medical refill reminders. NexGen does not administer medication or provide medication management.
$65/hr
| Feature | Bronze — $199/mo | Silver — $399/mo | Gold — $699/mo |
|---|---|---|---|
| Included service time | 1.5 hrs/month | 3.5 hrs/month | 7 hrs/month |
| Planned in-home touchpoint | Up to monthly | Up to twice monthly | Up to weekly |
| Appointment companionship | Available as paid add-on | Can be scheduled within included hours | Can be scheduled within included hours |
| Vendor coordination | Basic coordination | Expanded coordination | Priority coordination |
| Family status updates | Monthly brief | Bi-weekly brief | Weekly brief + on-demand updates when practical |
| Priority service response | Within 1 business day | Priority same-day callback when available | Highest-priority callback and coordination |
Bronze
$199 / mo
- Included service time
- 1.5 hrs/month
- Planned in-home touchpoint
- Up to monthly
- Appointment companionship
- Available as paid add-on
- Vendor coordination
- Basic coordination
- Family status updates
- Monthly brief
- Priority service response
- Within 1 business day
Silver
$399 / mo
- Included service time
- 3.5 hrs/month
- Planned in-home touchpoint
- Up to twice monthly
- Appointment companionship
- Can be scheduled within included hours
- Vendor coordination
- Expanded coordination
- Family status updates
- Bi-weekly brief
- Priority service response
- Priority same-day callback when available
Gold
$699 / mo
- Included service time
- 7 hrs/month
- Planned in-home touchpoint
- Up to weekly
- Appointment companionship
- Can be scheduled within included hours
- Vendor coordination
- Priority coordination
- Family status updates
- Weekly brief + on-demand updates when practical
- Priority service response
- Highest-priority callback and coordination
How plan hours work
In-home visits, appointment companionship, vendor coordination, family updates, and other requested work count toward the monthly service hours unless specifically stated otherwise. Additional time is discussed and approved before work continues.
Important service boundary: NexGen Excellence provides non-medical technology support, household coordination, and concierge services. We are not a home-health agency, emergency-response service, medical monitoring service, personal-care provider, or substitute for 911. For urgent medical or safety emergencies, call 911 or the appropriate emergency service.
S
Meet the Founder · Why Families Choose NexGen
Local leadership. Deep systems expertise.
“After a career leading enterprise IT systems, I saw how rapidly modern technology was isolating our senior community. I founded NexGen Excellence in Johns Creek to provide a patient, highly professional local resource that treats older adults with the dignity, patience, and care they deserve.”
Shan
Founder & Managing Director, NexGen Excellence LLC
Local & personal
Based in Johns Creek. In-home, one-on-one support — never a call center.
Enterprise systems experience
Simplifying technology and organizing information is the core of Shan’s IT career.
Family communication
With the senior’s permission, adult children get clear updates after each visit.
Clear boundaries
Scope, costs, privacy, and the non-medical nature of services are explained before work begins.
Fully insured for in-home tech services & consultations
Privacy & Security Approach
Your family’s information should stay under your control.
Some NexGen services involve sensitive household information, accounts, or documents. The goal is to make those systems easier for the client and authorized family — not to create unnecessary access for NexGen.
Our working principles
- Use client-controlled password managers, cloud storage, and device accounts whenever practical.
- Explain any account, device, or security change before it is made.
- Share family updates only with the senior’s or authorized client’s permission.
- Avoid collecting or retaining sensitive information that is not needed to complete the agreed service.
- Document the scope of any appointment, family communication, or account-access support in advance.
Frequently Asked Questions
Questions families often have before the first visit.
No. NexGen Excellence provides non-medical technology support, household coordination, appointment companionship, and concierge services. We do not diagnose, treat, administer medication, provide hands-on personal care, or replace licensed healthcare professionals.
Yes. An adult child or other family member can start the conversation. When a service involves personal information, appointments, accounts, or family updates, we will confirm the appropriate authorization before sharing or accessing information.
Our preferred approach is to help clients use secure, client-controlled password-management tools rather than relying on NexGen to retain credentials. We explain the setup and access model before making changes.
Unless a written quote says otherwise, package pricing covers the listed NexGen labor and coaching. Hardware, subscriptions, third-party vendor fees, and work beyond the listed scope are separate and should be approved before purchase or additional work.
NexGen is based in Johns Creek, GA 30097 and serves families across the Greater Atlanta area, including Alpharetta, Duluth, Suwanee, Roswell, Milton, and Cumming. Availability and any travel-related charges depend on ZIP code and the scope of the visit, so we confirm that before scheduling.
That is exactly what the initial consultation is for. Tell us what is frustrating, risky, or difficult right now, and we can recommend whether a package, hourly coordination, or ongoing support is the best fit.
Based in Johns Creek. Serving families across Greater Atlanta.
Travel availability varies by ZIP code and project scope. Contact us and we will confirm whether your family’s location is within the current service area before scheduling.
- Johns Creek
- Alpharetta
- Duluth
- Suwanee
- Roswell
- Milton
- Cumming
- & nearby communities
Get Started
Book a time or tell us what your family needs.
Choose a complimentary 15-minute consultation from the live calendar, or send a short request below if you would rather explain the situation first.
Direct contact
Call or text (973) 277-1141 · Send a text
Johns Creek, GA 30097 — serving families across Greater Atlanta
Prefer to choose a time now?
Book a complimentary 15-minute family consultation online. Choose a time that works for you and receive your scheduler’s confirmation and reminders.
Phone or video consultation. No obligation and no need to know which service you need yet.
Form option: if you would rather explain the situation first, use the request form and NexGen can follow up directly.